PORTES GRÁTIS EM COMPRAS SUPERIORES A 30€ EM PORTUGAL CONTINENTAL
A SUA COMPRA APOIA O ESTUDO, CONSERVAÇÃO E DIVULGAÇÃO DE MILHARES DE ANOS DE HISTÓRIA

ADR and ODR

ADR
In the event of a dispute, the consumer can turn to an Alternative Dispute Resolution (ADR) entity. The Alternative Disputes Resolution (ADR) entities are authorised to carry out mediation, conciliation and arbitration of consumer disputes in Portugal that are registered on the list of ADR entities provided by Law no. 144/2015. Click on www.ipai.pt

ODR
Consumers can make use of the European Online Dispute Resolution platform available at ec.europa.eu

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